Physician & Patient

Physician & Patient
 

General Caregiving Diagnosis

Healing Home Care Hospice Care

Medical Ethics Medical Procedure Physicians

Connecting with the New Healthcare Consumer: Defining Your Strategy
by Mary Pat Manfredi, Barbara Bozarth, Susan Howell, David B. Nash
Hardcover from Aspen Publishers, Inc.

Measuring and Improving Patient Satisfaction
by Patrick J. Shelton
Hardcover from Aspen Publishers, Inc.

Medical Error : What Do We Know? What Do We Do?
by Marilynn M Rosenthal, Kathleen M. Sutcliffe
Hardcover from Jossey-Bass

Managing Patient Expectations : The Art of Finding and Keeping Loyal Patients
by Susan Keane Baker
Hardcover from Jossey-Bass

Market-Driven Healthcare: Who Wins, Who Loses in the Transformation of America's Largest Service Industry
by Regina E. Herzlinger
Paperback from Perseus Book Group

Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
by Stephanie G. Sherman, V. Clayton Sherman
Paperback from Jossey-Bass

Measuring and Managing Patient Satisfaction
by William J. Krowinski, Steven R. Steiber
Paperback from Jossey-Bass

Zapp!: Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
by William, Ph.d Byham, William C. Byham
Paperback from Ballantine Books
1993

Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series)
by Irwin Press
Book Description: Irwin Press, Ph.D., of Press, Ganey Associates Inc., reveals the lessons he's learned during his 17 years of experience in measuring and managing patient satisfaction. 

Patient satisfaction is an integral part of healthcare, and oftentimes the key to a successful healthcare organization. Consider the numerous studies that indicate satisfied patients often recover faster and better from treatment. This leads to goodwill for the organization, positive word-of-mouth promotion, and more customers at your hospital. When patients are satisfied it also indicates that the staff are content with their jobs and they perform their jobs well, resulting in decreased turnover, and less money spent on finder's fees. 

This book by Irwin Press provides some initial theory on why it is important to continue patient satisfaction efforts, and provides readers with tools to measure, monitor, and improve patient satisfaction. Most chapters end with a list of specific suggestions that can help you implement patient satisfaction strategies in your own organization. 
Paperback from Health Administration Press

Special Order

The Practice of Autonomy: Patients, Doctors, and Medical Decisions
by Carl E. Schneider
Hardcover from Oxford Press

Handbook of Advanced Cancer Care
by Michael J. Fisch, Eduardo Bruera
Paperback from Cambridge University Press

Textbook of Palliative Nursing
by Betty R. Ferrell, Nessa Coyle
Hardcover from Oxford Press

Geriatric Palliative Care
by R. Sean, Md. Morrison, Diane E. Meier, Carol Capello, Stephen R. Haynes
Listed under Hospice Care

Palliative Care Perspectives
by James Hallenbeck
Listed under Hospice Care
 
 

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